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FAQ's

Below are some frequently asked questions. Please either click on the question or scroll down the page. If you have any additional questions, please do not hesitate to contact us.

Q. What hire periods are available?

A. Most products are available for hire from 1 day. A small number of products are a minimum of one weeks hire.

Our hire period structure is

1 Day Hire is for 24 hours from the time of receipt of our equipment.
2 Days Hire is for 48 hours from the time of receipt of our equipment.
3 Days Hire is for 72 hours from the time of receipt of our equipment
1 Week Hire is for any period over 3 days and up to 7 days from the time of receipt of our equipment.
Over 1 Week Hire will be charged at the number of full weeks and part weeks. Each subsequent day over the first week will be charged at one fifth (20%) of the weekly rate
Weekend – Hire from 8.00am on Saturday to 9.00am Monday morning. Equipment may be collected from Friday pm if it is available and agreed in advance.
Note – Equipment that is to be collected by ourselves will be considered off hire when instructed by the customer that it is available for collection.

Q. Do I have to pay a deposit?

A. Unless you have a credit account a deposit must be paid. Each product has a set deposit value.

Q. How can I make payment?

A. Deposits and the hire charge bill can be paid by cash or credit / debit card card. We accept all major cards with the exception of American Express. We DO NOT accept cheque payments except for payment of monthly credit accounts.

Q. Is VAT included in your prices?

A. No. VAT at the standard rate (20%) will be added to the final invoice.

Q. Do I need proof of identity?

A. Yes. For new customers you will be asked for 2 forms of I.D. This can either be a drivers licence, passport, current utility bill or similar.

Account customers employees maybe asked for ID, should they be unknown to us.

Q. Can I open a credit account?

A. Yes. If you are going to be a regular hirer, we would be pleased to open a credit account. Please see our credit account application form on our ‘Downloads' page. Credit account applications will be subject to normal credit checks.

Q. Do you offer a delivery and collection service?

A. Yes, we offer a delivery and collection service. Prices are dependant on the type of equipment and where it is being delivered to. Please ask our staff for a price for your area.

Q. What is the condition of the equipment?

A. We pride ourselves on supplying modern and well maintained equipment. All equipment is tested before each hire.

Q. What about insurance?

A.  The hirer is responsible for all items of our equipment from the time they leave our premises, when collected, or when received from our delivery vehicles; including theft, damage, breakage, checking oil and keeping clean. The hirer SHOULD ENSURE THAT THEY HAVE ADEQUATE INSURANCE COVER as equipment lost, stolen, broken, or damaged will be charged.

Hire or Buy Group Ltd can offer hire equipment insurance by HireGuard, endorsed by the Hire association Europe - details available on request.

Q. What are your terms and conditions of hire?

A. Our terms and conditions are those of the Hire Association Europe and can be viewed on our ‘Downloads' page.

Q. What are your opening times?

A. We are open from 7.30am to 5.00pm from Monday to Friday and 8.00am to 12.30pm on Saturdays. Should you require our services outside these hours please contact us to make prior arrangements